COMMUNICATION (CO)
COB272
10 Skills For Better Telephone Communication
Business Advantage
Gives 10 examples of correct telephone scenarios, such as dealing with upset
callers, placing callers on hold, using voice mail and more. This video will
show receivers what to do at virtually every stage of the call-maximizing
their most important link to outside customers...the phone.
1 Tape 27-Min.: Video
CO050E2
6 Essentials of Effective Listening
Ed Brodow
Describes six high-performance steps for developing prudent listening and
true undivided attention. Also helps develop your desire to listen and explains
how open ended questions help you filter cluttering distractions.
1 Tape 30-Min.: Video
CO410R1
9 Deadliest Sins of Communication
Ronnie Moore
Most foul-ups are due to poor communication and could have been averted.
Whether you're the guilty party - or it's your boss, co-worker or customer
who's at fault - this offers solutions that can dramatically improve the
way you communicate with each other.
4 Tapes 3 Hrs., 28-Min.: Audio
CO193S1
Better Business Writing
Carol Gelderman
In today's highly competitive business environment, people must know how
to write in a clear and convincing way if they want to get ahead. This unique
program enables listeners to do so--quickly and easily.
4 Tapes : Audio
CO550D1
Business Writing Skills (Audio Format)
Debra Smith
Part 1: Questions to ask before you begin. Tips for transforming long, laborious
writing into short, simple sentences. Simple ways to break through writer's
block. How to grab and keep people's attention. When (and how) to hedge in
your writing. Cliches: when they're appropriate and which ones to use.
Part 2: Editing ideas you'll use every time you write. Secrets for adding
visual appeal to your writing. Structuring a strong opening and closing.
Formal vs. Informal writing. How to address someone of unknown gender.
4 Tapes 3 Hrs., 30-Min.: Audio
CO550D2a
Business Writing Skills (Video Format) - Vol. 1
Debra Smith
See Part 1 of audio description.
1 Tape 1 Hr., 29-Min.: Video
CO550D2b
Business Writing Skills (Video Format) - Vol. 2
Debra Smith
See Part 2 of audio description.
1 Tape 1 Hr., 16-Min.: Video
CO040D2
Business Writing: Quick, Clear & Concise
Dianna Booher
Poor writing buries good ideas, confuses co-workers, and angers customers.
Time spent in writing and re-writing, and in reading and rereading reduces
productivity. And what about the cost of duplicated research as a result
of vague reports? Safety hazards caused by unclear directions? Lost sales
because of poorly written correspondence? You'll learn how to: use the MADE
format (message, action, details, evidence); reduce your writing time; organize
your ideas for impact.
1 Tape 30-Min.: Video
CO080C1
Communicate & Win
Communications Briefings
Discover how to communicate with clout in every business situation you face;
techniques that'll make you a better leader, help you get your ideas across,
improve your writing & listening skills, speak with confidence and authority,
spur productivity & more!
1 Tape 48-Min.: Video
COB224
Communication That Works
Business Advantage
Learn how to better communicate with power and confidence, especially in
team situations and to avoid misunderstandings and costly mistakes, gain
self-control when tempers flare, and cut negative words out of your
messages.
2 Tapes : Audio
CO460R1
Confident Public Speaking (Audio Format)
Roko Paskov
These presentation tools and techniques will help you make a better speech,
gain confidence in yourself and in your ability to speak in formal
situations.
4 Tapes 3 Hrs., 20-Min.: Audio
CO460R2a
Confident Public Speaking (Video Format) - Vol. 1
1 Tape 87-Min.: Video
CO460R2b
Confident Public Speaking (Video Format) - Vol. 2
Roko Paskov
See audio format for description.
1 Tape 1 Hr., 33-Min.: Video
CO641J1
Conversation Power: Communication Skills for Business & Personal
Success
James K. Van Fleet
Key steps to turning a conversation (business or personal) in the direction
you wish, 9 favorite topics for women and for men, and the guidelines for
getting people to reveal their true needs.
2 Tapes : Audio
CO010A2
Delivering Successful Presentations
AMA/FYI
Learn how to prepare, practice and deliver persuasive presentations. Follow
step-by-step techniques to effectively make your point, and get tips to make
presentations convincing.
1 Tape 30-Min.: Video
CO040D3
Essentials Of Business Writing, The
Dianna Booher
Poor writing buries good ideas, confuses co-workers and angers customers.
Time spent in writing and rewriting, and in reading and re-reading reduces
productivity. You'll learn how to: Use the MADE format (Message, Action,
Details, Evidence); Reduce your writing time; and Organize your ideas for
impact.
1 Tape 30-Min.: Video
CO224J1
Executive Voice Trainer (Unabridged)
Jeffrey Jacobi
How to speak and sound can be as important to your success as the clothes
you wear and the way you look. This audio gives you the extra edge to advance
your career. Step by step, unique vocal workout approach builds on natural
qualities of your voice--as a physical exercise program makes your body stronger
& healthier.
4 Tapes 6 Hrs.: Audio
COC110
High-Impact Business Writing
CareerTrack
How to write faster, more easily and with greater impact.
4 Tapes 4 Hrs., 8-Min.: Audio
CO490N1
How To Be A Great Communicator
Nido Qubein
Stop talking and start communicating. Here's how to make what you say truly
memorable.
6 Tapes : Audio
CO620B3
How To Deliver A Winning Presentation
Brian Tracy
Use this video's techniques for your best presentation ever! Inspires ideas
and informs speakers on how to put together a clever presentation by setting
the tone and tempo, build the body of the program, visualize, and deliver
a close your listeners won't forget!
1 Tape 20-Min.: Video
COB225
How To Develop Effective Communication Skills
Business Advantage
Systematic, detailed program that gives people a blueprint for effective
communication. Learn to: build trust, so you can communicate openly and fairly
with others; remove barriers to positive communication; communicate nonverbally;
develop better relationships through listening; deal with conflict in the
workplace.
1 Tape 34-Min.: Video
CO460B1
How To Get What You Want On The Telephone Every Time
Bettye Pierce Zoller & Hugh Lampman
In this age of computers, modems, faxes, digital satellite delivery, and
e-mail, the phone is still the most important communication tool. Here are
dynamic, proven techniques and strategies for more effective verbal
communication, cutting through call screening to reach key decision makers,
and more.
1 Tape : Audio
CO160M1
How To Get Your Point Across In 30 Seconds Or Less
Milo O. Frank
Anyone can be more effective in 30 seconds than in 30 minutes or 3 hours.
With the aid of actors and amusing dramatizations, you'll learn how to make
your point quickly.
1 Tape 45-Min.: Audio
CO610B6
How To Listen & Double Your Influence With Others
Brian Tracy
Your listening or failure to listen influences the way people feel about
you, think about you, and trust your ideas. Use the listening tricks and
styles presented in this video, and secure respect!
1 Tape 20-Min.: Video
CO600B8
How To Prepare A Powerful Presentation
Brian Tracy
Unleashes expert guidelines for unlimited success at selling, coaching your
sales force, presenting with flare, careful time management, and much more!
1 Tape 20-Min.: Video
CO210D1
How To Start A Conversation
Don Gabor
Suggests new ways to break the ice, overcome shyness, and increase
self-confidence for those who are tired of being tongue-tied.
1 Tape 40-Min.: Audio
CO600B7
How To Talk - Secrets Of The Great Communicators
Brian Tracy
Plan your communications in advance! You'll soon use questions to open, develop,
and control conversations. You'll also learn how to be an influential negotiator
and much more.
1 Tape 20-Min.: Video
CO410R1
Interpersonal Communication Skills
Debra Sutch
Gain easy-to-use communication techniques that will help you and your team
be more effective and productive. And you'll polish your ability to speak
the hidden language of tone, inflection, body position and movement to get
your ideas accepted more often.
4 Tapes 4 Hrs., 19-Min.: Audio
CO340L1
Listen Up
Learn, Inc.
Peak performance tips for work or school. Create lasting friendships. Everyone
likes a good listener. They're valued as friends. They're successful in business.
And they're quick to see new opportunities. Now you can tap into their success
secrets.
2 Tapes : Audio
COB232
Listening - The Problem Solver
Business Advantage
Discover how to use listening skills to resolve the stressful and unproductive
problems that crop up during every business day. This video will help you
to avoid five bad habits that become barriers to listening; separate fact
from opinion; integrate other's ideas and enable them to talk out problems.
1 Tape 20-Min.: Video
COB230
Listening For Results: How To Be An Attentive Listener
Business Advantage
Get along with others, build teamwork, serve customers, lead projects, and
supervise other groups better by overcoming common barriers to listening,
screening out physical & psychological noise using different styles of
listening in different situations.
2 Tapes : Audio
COB236
Making Your Point Without Saying A Word
Business Advantage
See how to use gesture, posture, eye contact, tone of voice and facial expression
to convey your message & get results you want.
1 Tape 27-Min.: Video
CO670M1
Marianne Williamson on Communication
Marianne Williamson
Discusses communication based on the principles found in A Course Of Miracles,
the revolutionary self-study program of spiritual psychotherapy.
1 Tape 67-Min.: Audio
CO360D1
Never Be Lied To Again
David J. Lieberman, Ph.D.
From romance to finance, the author explains how to recognize deception and
uncover the truth. Full of colorful examples and engaging scenarios.
1 Tape 60-Min.: Audio
CO560D1-1
Never Be Nervous Again
1 Tape 60-Min.: Audio
CO560D1-4
Never Be Nervous Again
Dorothy Sarnoff
Overcome your fear of public speaking. Dozens of tongue-tied executives have
been turned into dynamic speakers using these exclusive methods and up-to-date
techniques.
4 Tapes 4 Hrs.: Audio
CO370E1
Non-Verbal Communication
Dr. Ed Metcalf
Learn how to interpret non-verbal messages from 7 sources: personal space,
touch, body motion, artifacts (things we do to our body), environment, tone
of voice and physical characteristics. Recognize the real messages others
are sending and how you can use non-verbal communication to become a better
communicator.
1 Tape 45-Min.: Video
CO370M7
On Communicating
Mark H. McCormack
Drawing on his personal experience and extraordinary success, focuses on
key disciplines and shares his philosophy on the essence of communication.
4 Tapes 6 Hrs.: Audio
CO670G9
Phone Power For Dealing With Difficult People
George Walther
Make complaint calls into opportunities.
1 Tape : Audio
CO672G3
Phone Power For Effective Communication
George Walther
The 3 elements that create powerful communication and the seventeen phrases
that destroy it.
1 Tape : Audio
CO670G2
Phone Power For The Person Who Manages
George Walther
Effective telephone techniques, projecting a more powerful image, improving
your listening skills.
1 Tape : Audio
CO670G4
Phone Power For The Receptionist
George Walther
Turns an ordinary receptionist into an outstanding receptionist.
1 Tape : Audio
CO670G6
Phone Power For The Secretary
George Walther
Effective screening techniques, messaging system, and how to obtain the specific
information you need.
1 Tape : Audio
CO670G5
Phone Power For The Switchboard Operator
George Walther
How to coordinate information in a friendly and competent manner.
1 Tape : Audio
CO670G1
Phone Power Techniques to Communicate Better on the Telephone
George Walther
Easy methods to making your phone conversations cost-effective.
1 Tape 53-Min.: Video
CO040S1
Power Communication Skills
Susan Baile, Ph.D.
Communication skills that work within the system and make the system work
for you.
4 Tapes : Audio
CO520T2
Power Of Ethical Persuasion, The
Tom Rusk, MD
This practical program revolutionizes our ancient, dead-end communication
patterns and motivates people to treat each other with greater respect, caring,
and fairness.
1 Tape 5 Hrs., 55-Min.: Audio
CO350D1
Power Speak
Dorothy Leeds
No one else teaches this simple and effective method of becoming a truly
persuasive speaker.
6 Tapes 5 Hrs., 55-Min.: Audio
CO680G1
Power Talking Skills
George Walther
Helps you speak, think and behave more effectively. Replace powerless language
with powerful alternatives. You'll see the difference immediately.
1 Tape 48-Min.: Video
COB261
Powerful Communication Skills
Business Advantage
How to communicate with confidence, clarity and credibility. This dynamic
program will help you identify the key elements of communication and give
you specific techniques to be more assertive without offending others; persuade
others to believe in you by using compelling body language; use positive
steps for solving problems and resolving conflicts.
1 Tape 60-Min.: Video
CO550D7
Powerful Presentation Skills: How to Get a Group's Attention, Hold People's
Interest & Persuade Them to Act
Debra Smith
This author has worked with thousands of professionals who want to increase
their impact. Here, she will teach listeners the skills they need to open
doors, build their credibility, earn respect.
2 Tapes : Audio
CO370C3
Presentation Skills For The Professionally Petrified
C. W. Metcalf
Simple & effective tools to prepare for your next presentation. Learn
to overcome the inevitable, face and laugh at your fears, and most importantly,
how to be yourself when making a presentation.
1 Tape 20-Min.: Video
CO190L1
Say It Right: How To Talk In Any Social Situation
Lillian Glass, Ph.D.
From how to start up a conversation with someone you've never met before
to the right words for delicate encounters, practical aspects of saying it
right, no matter who you need to confront.
1 Tape : Audio
CO400P1
Simply Speaking
Peggy Noonan
A primer on most Americans' #1 fear: giving a speech. Bush's former speechwriter
makes it easy for you to make a sales pitch, dinner speech, or wedding
toast.
2 Tapes 3 Hrs.: Audio
COB331
Solving Your Communication Crisis
Business Advantage
Valuable techniques to strengthen communication, one-on-one. Good employee
communication reduces conflict and facilitates the smooth flow of business.
Teach your employees frequent, important, and proper communication skills.
Learn to: establish communication goals with whomever you speak; build rapport
by matching moods, actions, words, phrases, and tone of voice; and ask honest,
take-action questions
1 Tape 25-Min.: Video
CO160C1-1
Sound Of Your Voice, The
1 Tape 1 Hr.: Audio
CO160C1-6
Sound Of Your Voice, The
Carol Fleming, Ph.D.
The Essential Program for Communicating Confidently and Clearly. Step by
step you'll learn the fundamentals of effective vocal technique and discover
how to make your speech more clear, more vivid. Learn how to analyze your
voice, diagnose any problems, modify regional dialects, get rid of annoying
mannerisms, and more.
6 Tapes : Audio
CO340L8
Speak For Yourself
Learn, Inc.
Learn how to captivate an audience of 1 or 100! Be self-assured and confident
every time you speak and excel in meetings, negotiations, conversations,
interviews, speeches & presentations.
2 Tapes : Audio
CO110B1
Speak To Win
Bert Decker
Use the newest verbal, vocal, and visual techniques to establish credibility
and trust - you'll hold your audience's full attention.
6 Tapes 3 Hrs., 45-Min.: Audio
CO101J1
Speak Without Fear
Jan D'Arcy
Confidence speaks for itself when you make sales calls, proposals, reports,
speeches - even telephone calls. Listen to this program and you'll be speaking
without fear.
6 Tapes 4 Hrs., 19-Min.: Audio
CO560H1-2
Speaking Without Fear or Nervousness
2 Tapes : Audio
CO560H1-4
Speaking Without Fear or Nervousness
Helen Sutton
How to be effective whenever you make presentations, lead meetings or join
group discussions. This program will help you identify self-defeating thoughts
and replace them with positive expectations. This'll tell you the best ways
to get through the critical first 2 minutes - no matter how nervous you are;
10 ways to tame pre-talk jitters once you're in the room with your
audience.
4 Tapes 2 Hrs., 41-Min.: Audio
CO040M2
Succeed By Listening
Madelyn Burley-Allen
As a business person, parent, associate, friend or spouse, you'll become
a better communicator by being an active listener. Here is a specific method
for improving your listening skills.
1 Tape 35-Min.: Video
CO060L1
Success Through Communication - How To Understand & Be Understood
Linda Brown
Improve relationships with parents, teachers and peers; gain trust and respect
through improved communication.
1 Tape 30-Min.: Video
CO550S5
SyberVision's Personal Achievement Series: Effective Presentations
Sybervision
Understanding your audience and clarifying your objectives; organizing your
ideas and making them interesting and more.
1 Tape 37-Min.: Video
CO680L1
Talk Your Way To Success
Lilyan Wilder
The key to effective speaking - being private in public. How to talk with
confidence, clarity, & power. A proven method for getting your point
across - in a speech or a one-on-one conversation.
1 Tape 45-Min.: Audio
CO580D3
Talking From 9 to 5
Deborah Tannen, Ph.D.
How women's and men's conversational styles affect who gets heard, who gets
credit, and what gets done at work.
1 Tape 1 Hr., 40-Min.: Audio
CO580D1
That's Not What I Meant!
Deborah Tannen, Ph.D.
How conversation style makes or breaks relationships. It's not just what
you say… it's how you say it. Gives you the tools to save any conversation
- or relationship.
1 Tape 90-Min.: Audio
CO565D1
When Talking Makes Things "Worse!"
David Stiebel
We all know that the key to working things out is communication...right?
But often, the more you talk, the worse things get. This is how to resolve
problems-with your boss or spouse-when communication fails.
4 Tapes : Audio
COB245
Winning Telephone Tips
Business Advantage
How to make the most out of phone communication. Have you ever been asked
if you wanted to hold, and before you could say 'no,' you were holding? You'll
learn how to: place your own phone calls; avoid unnecessary call-screening;
deal with the irate caller.
1 Tape 30-Min.: Video
CO320W1a
Winning With Words - Part 1
William A. Koehnline, Ph.D.
Sound as smart as you really are! Vocabulary is a subject that begs to be
taught on audiocassettes, and this is the ideal vocabulary program to bring
your abilities up to your potential. This program is uniquely structured
to make learning new words easy and fun. Words have been grouped into 7 major
topics to enable you to study all words relating to one topic as a group,
thus making it easier to see interconnections.
4 Tapes : Audio
CO320W1b
Winning With Words - Part 2
William A. Koehnline, Ph.D.
See part 1 for description. Tape 1: Business Vocabulary; Tape 2: Persons
& Groups; Tape 3: About Public Affairs; Tape 4: About the Arts; Tape
5: Words about Computers; Tape 6: General Interest & Value; Tape 7: With
a Foreign Flavor; Tape 8: Vocabulary Review.
4 Tapes : Audio
CO760B1
Womanspeak: The Essential Guide to More Effective Communication for Women
in the 21st Century
Bettye Pierce Zoller
The authors guide listeners in learning how to speak successfully in any
communication format; meet gossip head-on and deal with conflicts. They also
tell the secrets of leveling the office playing field and new approaches
to positive attitude changes.
2 Tapes 2 Hrs.: Audio
CO010R1
Write Stuff, The (Audio Format)
Richard Andersen & Helene Hinis
A practical guide to becoming a better business writer! Techniques to make
your reports, memos, and letters easy to read and business presentations
easily understood; grammatical hints; and the secrets to eliminating 'writer's
block' forever!
1 Tape 39-Min.: Audio
CO010R2
Write Stuff, The (Video Format)
Richard Andersen & Helene Hinis
See audio format for description.
1 Tape 39-Min.: Video
CO390E1
Yes! You Can Write
Elizabeth Neeld, Ph.D.
Learn the secret to writing quickly in a fashion that maintains your reader's
interest.
6 Tapes 4 Hrs., 44-Min.: Audio
CO020R1
You Are The Message/Secrets of The Master Communicators
Roger Ailes
A 30 year communications professional offers his skills and experience to
anyone who needs to speak and be heard in business, politics, on TV, or
radio.
1 Tape 50-Min.: Audio
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